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About MailFixly
An independent publication about email problems, written by people who actually work through the failure before writing about it.
What MailFixly is
MailFixly publishes troubleshooting guides for consumer email accounts: the sign-in failures, lockouts, verification problems and recovery dead-ends that leave people stuck outside their own mailbox.
The category is badly served. Search almost any email error and you will find pages that restate the provider's own help article, carry no date, and offer the same eight steps regardless of which error you actually saw. They are written to rank, not to resolve. We started MailFixly because the gap between "technically an answer" and "actually got me back in" is enormous, and nobody was closing it.
How we approach a guide
Every guide begins with a real failure state rather than a keyword. We work out what the reader is looking at, what that specific message means, and which causes can produce it. Only then do we write steps, and only the steps that apply to that cause.
That produces guides that are narrower and longer than the norm: one problem, covered properly, including the parts other pages skip, such as what the error does not mean, what to do when the standard fix fails, and when the honest answer is that the account cannot be recovered.
Our full process, including how we verify and when we re-check, is written up in the editorial policy.
Who writes this
Guides are researched, written and reviewed by the MailFixly Editorial Team.
We publish under a team byline rather than inventing a named expert with fabricated credentials. That practice is common in this niche and we think it is dishonest: a byline is a claim about accountability, and a fake one is a false claim. The team byline is accurate, and every guide is reviewed by a person before it goes live.
Where a guide draws on the provider's own documentation, that documentation is linked in a sources block at the end of the page so you can check our work against the original.
Independence
MailFixly is an independent publication. We are not affiliated with, endorsed by, or sponsored by Microsoft, Google, Meta, or any other provider we write about. We are not a support channel for any of them, we cannot access, unlock or restore anyone's account, and we have no relationship with any provider that could influence what we publish.
Product names and trademarks referenced on this site belong to their respective owners and are used only to identify the services the guides are about.
What we will never do
Email troubleshooting is a topic that attracts phishing, because someone locked out of an account is exactly the person most likely to type a password into the wrong box. We hold a hard line on this:
- We will never ask you to sign in on a MailFixly page.
- We have no password, username or credential fields anywhere on this site.
- Where a guide includes an interactive tool, it runs entirely in your browser. Nothing you type into it is transmitted to us or to anyone else.
- When a guide tells you to sign in, it links you to the provider's own domain and tells you what that domain should be.
If you ever encounter a page claiming to be MailFixly that asks for a password, it is not us. Tell us about it.
How the site is funded
MailFixly is free to read and carries no paywall or sign-up. The site is supported by advertising. Advertising has no influence on what we cover or what we conclude — nobody buys a recommendation here, and we do not accept sponsored guides or paid placements within our troubleshooting content.
What advertising means for your data is set out in the privacy policy.
Getting in touch
Corrections, gaps, guide requests and problems we have not covered are all welcome, and reader reports genuinely drive what we write next. See the contact page.